Our in-store policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a credit or exchange. Items must be returned unused and in the same condition that they were received. Items must also be in the original packaging/with original tags. A receipt or order # is required for us to process any exchange or return. If your return meets these conditions we can process an exchange or issue a store credit. Please note credits are valid for 1 year from the issue date, and will automatically expire.
For online purchases, a return request must be emailed to us at email@example.com within 7 days of delivery. Please include your order number in the email. If your return request meets these requirements, we will email you a return label, the cost of which ($10) will be deducted from your refund amount.*
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request a return please email us at Info@houseflyfishing.com.
Regarding all returns online or in-store: Certain types of goods are exempt from being returned. These Items include but are not limited to liquids, food, gift cards, and any items that were specially ordered for you.
To complete your return, we require a receipt or proof of purchase.
Please do not mail back your items without approval from us, we will reject any unapproved returns.
There are certain situations where only partial refunds are granted: (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 14 days after delivery
Returns (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Sale Items are FINAL SALE. Only regular priced items may be returned or refunded, unfortunately sale items cannot be returned or refunded.
Exchanges For Online Purchases (if applicable)
We do not offer "exchanges" If you need a different size or item, please email us for a return label, and place a separate order for the intended item at you earliest convenience. Unfortunately we cannot hold items for any amount of time.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that return shipping costs for large shipments are subject to higher rates. We will inform you of the return shipping costs before you ship back your item.
If you are shipping an item over $75, and wish to purchase your own label, you should use a trackable shipping service and consider purchasing shipping insurance.
IMPORTANT: If you purchase your own label you still must contact us via email and request a return approval # to be posted on the outside of the box. Tracking info needs to be provided to us, and packages must be mailed back within 7 days of delivery unless otherwise discussed. Returns that do not meet these requirements may be rejected and returned to you.
We don’t guarantee that we will receive your returned item, and are not responsible for returned items that do not arrive back to us.